Product Troubleshooting

By Busy Beavers

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Product Troubleshooting

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All Busy Beavers digital media – CDs, DVDs - will only play properly on computers that meet the minimum hardware and software requirements as stated below. Make sure that your computer has at least these minimum requirements before attempting to play the Video files from our CDs and DVDs.

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Minimum Computer Requirements:

1 GB of Ram, Windows XP Service Pack 3, Windows Media Player Version 10 or higher, Recommended Video Players – Gom Player, VLC Player

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Recommended Computer:

Windows 7 or Mac OS X have no known issues for playing our videos from our CDs and DVDs.

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Common Problems:

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Most often the problems people experience when playing videos from our discs on their computers are not the fault of the disc at all – but rather out of date software or lack of hardware resources on the computer.

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Problems such as shaky picture, audio and video out of sync, audio or video not playing at all, stopping, stuttering and pixelation are all caused by out of date codec files on the computer or insufficient hardware resources.

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Often the fastest fix for this is to simply download a new, free “player” such as Gom Player or VLC Player. Both players will install the latest codecs which will allow the videos to play videos smoothly and in most cases fix the problem.

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Problems with the CDs from the Textbooks, Penny Arcade, FUN! and High Five

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Problem:

I put the disc in my computer but I can only see the Audio tracks and not the Videos.

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Solutions:

When you first put the disc into a computer it will likely open up your default music player (Windows Media Player on most Windows Computers) and show you the audio tracks on the disc. In order to see all of the other files on the CD Rom, like the Video Tracks, you need to “Explore” the disc using “My Computer” or “Windows Explorer”.

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Click on the Start Menu – Accessories - Window Explorer – on the left you will see the different drives on your computer (usually C, D etc.). Click on the drive that is your CD / DVD drive containing the Busy Beavers Disc. You should see 3 folders “Audio Tracks MP3”, “Flash Games” and “Video Tracks” (and a Read Me file that we recommend you read). Click on any of those folders to open them and look at the content inside. That's how you explore the CD. Then click on any of the .WMV Video Files in the "Video Tracks" folder and they will automatically open in your default video player program.

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Problem:

The video is shaky, stutters and / or video and audio are out of sync.

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Solutions:

These are the signs of codec problems which means your default video player has out of date codec files that are not compatible with the .WMV video files on the disc. Try downloading the latest version of Windows Media Player if that is the default program you use to play videos.

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Another solution is to download a different, and in our opinion, more stable, less clunky player like Gom Player or VLC Player. They're both free. Click the links to download either or both of those players and try playing the videos with them. Both those players have the latest codecs and should play our videos smoothly.

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Sometimes the CD Rom reading drive itself can be the problem. This is because it can't read the video fast enough to play it smoothly. One way you can get around this problem is to drag the videos off of the CD and onto the computer's hard drive. Playing videos off a computer's hard drive is much faster and easier on the computer than reading from a disc. To do this click on My Computer or Windows Explorer and find the disc in your CD / DVD drive, open the folder called “Video Tracks” and drag those .WMV Video Files into a new folder on your hard drive. Once you have done that, try double clicking on the .WMV files on the hard drive and they will likely play much smoother than from the disc.

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Problems Playing the DVDs “Party!”, “Level 1” and “Level 2”

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Problem:

When playing on a DVD Player there are problems

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Solutions:

Try looking to find a regional or format setting on your DVD Player or in the on-screen menu where you can change it from PAL to NTSC. These DVDs were created as NTSC and although they were created as “region-free” and should play in all DVD players world-wide, certain players may have problems.

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Problem:

When playing on a Computer there are problems

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Solutions:

Every Windows computer since XP has a default player for showing DVDs. What program are you using? Try downloading the latest version of that program and installing it. You could have some codecs missing. Try updating Windows Media Player to the latest version and see if that plays smoothly. These DVDs play perfectly on every Windows 7 machine we've tried using Windows Media Player. Try playing the discs in a Windows 7 machine and see it you have the same problems. If so contact us about a replacement disc.

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Contact Us: english(at)busybeavers.com

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By Busy Beavers

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July 18th, 2011

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